Frequently Asked Questions (FAQ)

Our standard MOQ is 10,000 pcs per SKU for regular stock products. For custom products with new molds, MOQ varies from 20,000-50,000 pcs depending on design complexity and product size. We also offer trial order options for new brands with more flexible MOQs.

For your first order, contact our sales team via WhatsApp (0815-9002-989), email (marketing@dermapack.net), or the website contact form. Our team will help determine suitable products, provide quotation, and send samples if needed. The initial process typically includes needs consultation, product selection, sample approval, and PO (Purchase Order).

Lead time varies by product type: regular stock products 3-7 business days, custom color 2-4 weeks, products with new molds 6-12 weeks (including mold making). Lead time can be shorter for repeat orders. We always communicate the production timeline transparently at the start.

Yes, we provide free samples for regular stock products (maximum 5 types per request). For custom products, we provide samples with a mold sample fee that will be deducted from the first production order. Sample shipping throughout Indonesia typically takes 2-5 business days.

Yes, for first orders we require 50% down payment with balance due before shipping. For regular customers, we offer 30-60 day payment terms after delivery, depending on volume and transaction history. Payment via bank transfer (BCA, Mandiri, BNI).

Design changes can be made before production begins. If production is already underway, minor changes like color or printing may still be accommodated with additional costs. Major changes requiring new molds will need additional timeline and costs communicated by our team.

Yes, for regular customers we provide automatic reorder systems (blanket orders) where you can lock in prices for certain volumes over 6-12 month periods with scheduled deliveries. This helps secure supply and get more competitive pricing.

We understand the needs of new brands. For market trials, we offer trial order options with lower MOQ (starting from 5,000 pcs) for certain stock products. The per-unit price will be slightly higher than bulk orders, but this helps you test the market without large investment.

Dermapack applies strict QC standards with defect acceptance rate below 1%. If defective products are found, report within 7 days of receipt with photo/video evidence. Our QC team will investigate and provide replacement or credit per our quality guarantee policy.

Yes, Dermapack provides one-stop packaging solutions where you can order bottles/jars, caps/closures, pumps/spray heads, and inner components in one order. We also partner with label and printing suppliers to provide complete packaging solutions for your brand.

Dermapack holds: ISO 9001:2015 (Quality Management System), ISO 45001:2018 (Occupational Health & Safety), ISO 14001:2015 (Environmental Management System), and Halal Certification. These certifications ensure consistent product quality, workplace safety, environmental management, and halal compliance.

We implement multi-stage quality control: raw material inspection (incoming QC), production process control (in-process QC), final inspection (final QC) with AQL sampling, and periodic random audits. Each product batch comes with a Certificate of Analysis (CoA) covering dimensions, weight, color, and other quality parameters.

Yes, Dermapack has obtained Halal certification guaranteeing all production processes, materials, and product handling comply with Islamic law. This is important for halal cosmetic brands requiring halal supply chain from upstream to downstream.

Our packaging materials meet BPOM safety standards for cosmetic and personal care packaging. As a packaging manufacturer (not cosmetic manufacturer), Dermapack provides material safety certificates (MSDS) and Certificates of Compliance that brands can use for their BPOM product registration process.

We use digital color matching systems with spectrophotometers to ensure color consistency between production batches. Each color batch is checked against approved reference standards with Delta E tolerance less than 1.0. Our color masterbatches are supplied by certified suppliers with consistent quality.

Yes, we can provide compatibility test reports between packaging materials and your product formula. Testing includes: stability test (3-6 months), chemical compatibility, migration test, and stress cracking test. This service is available for large volume orders and custom products.

Per ISO 14001, we implement strict waste management: production plastic waste is recycled into secondary materials, hazardous waste is managed by authorized parties, and we actively reduce production waste rates. Our reject rate is below 2%, which is industry best standard.

Yes, we are open to factory visits and audits from clients. Many multinational brands and pharmaceutical companies conduct regular audits at our production facilities. We also accept third-party audits per customer compliance requirements.

We ship throughout Indonesia via land freight (Java Island) and sea/air (outside Java). For international shipments, we have experience exporting to ASEAN countries, Australia, Middle East, and Africa. We work with trusted freight forwarders to ensure timely and safe delivery.

Products are packed in inner boxes and outer cartons with bubble wrap/foam protection. For long-distance shipping, we use wooden pallets and additional wrapping. Each carton is labeled with product details, quantity, and handling instructions to facilitate receiving at customer warehouses.

Our standard pricing is ex-factory (shipping not included). For deliveries in the Jabodetabek area with certain volumes, we can provide free delivery. For other areas, shipping costs are calculated based on volume, weight, and destination using competitive freight rates.

Yes, for large volume orders we provide staged delivery options according to customer production needs. Partial delivery schedules can be arranged at the start of ordering, for example 25% per week over 4 weeks. This helps with warehouse management and customer cash flow.

Every shipment is insured. If damage occurs during transit, report within 24 hours of receipt with photo/video documentation. Our logistics team will promptly process claims and send replacement products. We also continuously improve our packaging standards to minimize damage risk.

Yes, for customers with blanket orders, we provide temporary storage at our warehouse (maximum 30 days) before staged delivery. This helps customers with limited warehouse space who want to benefit from large volume order pricing.

Estimated delivery after products are ready: Sumatra 3-5 days, Kalimantan 4-7 days, Sulawesi 5-7 days, Bali & NTB 3-4 days, Papua 7-14 days. Times may vary depending on freight conditions and weather. We also offer express shipping options for urgent needs.